Monday, May 3rd to Thursday, May 6th
The adage Build it and they will come is only part of a success story. Built it and keep them coming now thats a success story! These days the challenges of successful service provision in recreation settings go beyond simply offering a variety of interesting programs. A comprehensive service planning and management strategy is vital. This course will examine the many critical elements needed for successful facility service planning and management. Participants will develop a practical work plan to ensure that their specific facility use opportunities are maximized, clients needs are met and quality service is delivered.
Topics include:
Knowing and attracting your market
- Designing and conducting a comprehensive needs assessment process
- Reviewing community demographic profiles
- Developing a marketing and promotional plan
Determining and planning your services and supports
- Identifying and successfully handling trends
- Scheduling for diverse users and program balance
- Unique off season use strategies
- Positioning your services for support within your organization and your community
- Developing effective staff recruitment, training and retention strategies
Building Continuous Quality Assurance into every process
- Designing and administering service evaluation processes
- Building a quality-focused staff team
- Quality in facility management
- Quality customer service
Instructor: Joanne Russell-Haas, Consultant/Trainer The Human Factor
