Monday, May 3rd to Thursday, May 6th
Recreation organizations are finding themselves in constant transition, facing change and challenges, which, at times, may seem insurmountable. Proven methods of operation are rapidly becoming outdated. Recreation providers are being called upon to demonstrate leading-edge thinking in the planning and provision of services. Success lies ahead for those who can embrace change as an opportunity to meet customer needs, deal with competition, embrace technology and champion the political agendas of the day. In this fast paced, quality driven age, facilitators will be expected to provide nothing less than the most efficient and effective operation of recreation facilities programs and services.
This course will provide an advanced level of development for recreation practitioners who want to take charge of their futures and the future success of their organization. The program places emphasis on contemporary techniques, proven business principles and innovative approaches to assist practitioners in developing ways of achieving maximum results in the administration of their organization. Participants completing this course will have developed a thorough understanding of these administrative principles and their application in the administrative co-ordination of a multi-service recreation organization.
Topics include:
- The changing workplace
- Demographic impacts
- Political relations; human resource management
- Policy development and administration
- Promotion and public relations
- Marketing of services
- Financial administration; business planning
- Maintenance management and cost allocation systems
- Life cycle management
- New municipal performance measures program
- Organizational development and quality service programs
Instructor: Tony Brenner, RRFA, CIT President/CEO, Facility Futures
